September 11, 2026
Click here to see how to set up this router for a full fibre (FTTP) connection.
First, check the contents in your box. Make sure your router package includes all necessary components:
- The router
- User guides
- Micro filter
- DSL cable (grey)
- Ethernet cable
- Power adaptor (black)
Once SoGEA has been installed/activated, you’ll receive confirmation by email or SMS. If’s not active, please give us a call on 03333 200 900.
You can now set up your hardware.
Plug in the router to a power source using the power adaptor provided.
Find the Openreach master socket (this may vary depending on the type of master socket).
- If the master socket has two connection ports, this is likely to be a pre-filtered master socket (2a).
- If the master socket has one connection port, you’ll need the micro-filter provided (2b). Please plug this in now.
- If you have a pre filtered socket (A), plug the DSL cable directly into the master socket (DSL port).
- If you need a micro-filter(B), plug the DSL cable into the DSL port on the micro-filter.
The other end of the DSL cable goes directly into the grey DSL port on the router.
Please wait three to five minutes. The router should now have five solid green lights.
You can now proceed to connect your devices.
If the router lights are not solid green:
On the back of the router, press and hold the reset button.
Alternatively, remove the power from the router for one minute and then plug it back in.
If neither of those solutions work, please call our technical support team on 03333 200 999.
