Mobile handset delivery

We despatch mobile handsets for delivery by DPD on a tracked, signed-for service within 24 hours of you placing your order.

You’ll get a text or email from DPD with an estimated time of arrival on the day of your delivery. You’ll also have a DPD reference so you can track your order. You can also contact your customer service team if you need to confirm these details.

Once we’ve dispatched your handset we can’t change the delivery date. But you may be able to make the change with DPD directly. Please refer to your tracking text or email from DPD for more details.

You can request your handset is sent to an address other than your billing address, where needed. In some circumstances this request may be declined, for example if potential fraud is suspected.

If the delivery fails and the handset is returned to our warehouse by DPD, we may then be able to resend the handset to your updated address.

If your chosen handset is currently out of stock, our dispatch team will work to get it to you as soon as possible. Once it’s back in stock, we’ll dispatch it within 24 hours.

You’ll get regular emails updating you on the status of your order. And we’ll only charge for your handset once it’s on its way.

If DPD haven’t been able to deliver your handset, they will attempt to re-deliver the next working day. After this, they will try two more times before they return the handset to us. All handsets have to be signed for and can’t be left in a safe place.

DPD will update you via text or email after a failed delivery attempt with more information. You can track your order any time using the tracking number provided in your text or email.