September 11, 2026
Slow broadband can disrupt essential business operations, affecting productivity, communication and customer service.
This guide provides practical steps to diagnose and resolve issues with your connection, ensuring your business can maintain efficient and reliable internet performance.
Follow the advice below to optimise your broadband speed and keep your operations running smoothly.
Speeds
Measure your speed
Before you make any changes to your setup, it’s important to understand what speed your broadband connection is capable of and testing it so you can monitor improvements.
Check your speed availability
Use the following link to see the available speeds for your line:
Conduct a speed test.
Use the following link to run three speed tests at different times of day. Follow the instructions and ensure no other internet applications are in use.
Improve your speed
If your internet connection is slower than expected, there are some simple steps you can take to boost performance.
Whether it’s optimising your router setup, managing network traffic or making adjustments to your WiFi settings, these tips will help you maximize your broadband speed and ensure a smoother, more efficient connection for your business or home network.
- Check network usage
- Review how many devices are connected to your network. Heavy usage from multiple devices such as video conferencing, large file uploads or streaming can reduce available bandwidth. Limit non-essential activities during peak business hours
- Reboot your router
- Restarting your router can resolve temporary issues and refresh your connection. Power it off for 10-15 seconds, then turn it back on
- Position your router for better signal
- Ensure your router is placed in a central, elevated location, away from walls, electronic devices and obstructions. This can improve WiFi signal strength and reduce interference
- Change the wireless channel
- If you’re experiencing interference from nearby networks, switching your router to a less crowded WiFi channel can enhance performance. Access your router settings to manually adjust the channel
For advice on how to access your router to change your wireless channel, view our router configuration guide here
- Upgrade your broadband
- You may already be getting the most out of your connection. Check to see if there’s a faster broadband service available by putting your postcode in our availability checker here
- Use wired connections for critical devices
- For essential tasks, use an ethernet cable to connect directly to the router. Wired connections provide more stable and faster speeds compared to WiFi
- Monitor network traffic
- Use network management tools to monitor bandwidth usage. This allows you to identify any devices or applications hogging the network and address potential bottlenecks
- Consider a router or mesh network upgrade
- Older routers may struggle with modern network demands. Upgrading to a newer model or installing a mesh WiFi system can significantly boost performance, especially in large offices
These steps should help improve your network performance and speed.
If you’re still experiencing issues with your broadband speeds, you can log a ticket to our technical support team on MyAccount. For advice on how to do this, please view our guide here
