September 11, 2026
Alerts and bars are a great way to limit the potential of over-usage and excess charges.
Alerts allow you to receive a warning once one of your numbers is reaching a predefined limit, e.g. 20GB of data used or £5 out-of-bundle spend. We’ll send a text and/or email to one or more contacts, chosen by you, and you also have the option to notify the person whose number it is.
You can also choose to add a bar if the chosen limit is reached. This can be a data-only bar, which will still allow the user to call and text, or you can choose to bar all services.
Please note, alerts alone will not bar any services. If you want a bar to be put in place, you must select the Auto Bar option
Alerts and auto bars reset at the end of each billing period, usually the end of the month. You can also remove these at any time, but any charges incurred will be billed to you.
You can easily set up alerts and autobars on our MyAccount Portal. Click here to see how.
We’ll do everything we can to apply the auto bar as soon as we’re aware the mobile number has breached the usage alert threshold. In certain circumstances that are beyond our control, however, such as delays in call data being received from the network, overall charges may exceed the set limit and are still liable to be paid for under your terms and conditions.
