September 11, 2026
We may contact you if you’ve nearly reached (or have reached) your bundle allowance on your mobile. This is to help prevent bill shock and put steps in place to help prevent it from happening again.
In certain circumstances that are beyond our control, such as delays in call data being received from the network, overall charges may exceed the set limit and are still liable to be paid for under your terms and conditions. Any additional data usage will be charged at the standard out-of-bundle rate of 7p per MB (UK usage only)
What will happen?
- We’ll send an SMS to the mobile number when usage reaches 80% of the bundle allowance and another when it reaches 100%
- We’ll send an email to the billing contact when any mobile number reaches 100% of the bundle allowance
- We’ll also send an email to the billing contact when the usage of any account-level bundle reaches 80% and 100%
These alerts include data, minutes and text bundles.
You can opt in/out of bundle notifications on our My Account portal.
Click here to see how to manage your mobile bundle alerts
