Cloud-based phone systems
The simple, flexible way to keep your teams connected
Reduce the number of communication tools your team uses and gain business-wide stats to support a healthier business.
What are cloud-based phone systems?
Cloud-based phone systems bring your business communications together into one digital platform. They’re sometimes called hosted voice or hosted VoIP (voice-over-internet-protocol).
From your deskphone, computer and mobile device you can access phonebook, calling, video and messaging features, always under your business phone number.
So you can handle your business communications with consistency, even when you need to switch between devices or locations.
As the system is cloud-based, the digital infrastructure can be hosted off-site and the hardware managed on your behalf – freeing you from investment and maintenance costs.
It’s the simple way to stay connected.
What could a cloud-based phone system do for your business
Explore cloud-based phone systems
For smaller businesses
Bring all your business communications together into one platform that’s simple to manage and easy to use whether in the office or out
For larger businesses
Gain tighter visibility and access enterprise-grade calling features across your business communications, reducing daily complexities
For contact centres
Integrate your CRM and other third-party solutions, making it easier to deliver top-tier customer service even with remote or hybrid teams
For healthcare
Help more patients get through even during peak call-time bottlenecks, with cloud-based call queueing designed for general practice
What our cloud-based phone systems give you
Will you lose communications in the PSTN switch-off?
The nation’s landline telephone network is being permanently switched off – every UK business must have a digital solution ahead of January 2027.
Our unified communications solutions, including cloud-based phone systems, operate over the internet rather than the traditional network, protecting you against the shutdown.
You can even keep your existing numbers when you move, so switching doesn’t mean starting again.
Cloud-based phone systems FAQs
Will I lose my existing phone number when I move to a cloud-based phone system?
No, in most cases your existing number(s) can be transferred so that switching doesn’t mean changing the number your customers already know.
Do I need an in-house IT team to manage a cloud-based phone system?
No, cloud-based systems are hosted and managed off-site, so there’s no on-premise hardware to maintain.
Can my team work remotely?
Yes, your teams can make and receive business calls using logged-in computers, mobile devices and deskphones, as long as you’ve got a stable internet connection.
Can I still make emergency calls?
Yes, UK regulations require all cloud-based and VoIP phone systems to support 999 and 112 emergency calls, the same as a traditional landline.
If my team already calls from mobiles, do I still need to think about the PSTN switch-off?
Yes, if any part of your business still relies on the traditional phone network (including landline phones, alarms, lifts or card machines) that connection needs to move to a digital alternative before 31 January 2027.
What's the benefit of a cloud-based phone system compared to an on-site phone system?
When your system is cloud-based, the digital infrastructure is securely hosted off-site and the hardware is managed on your behalf. This frees you from investment and maintenance costs. It also means you’ve got the software and security updates you need, while benefitting from market-leading features that enhance your customer service and competitiveness.