September 11, 2026
This is a piece of legislation that has been introduced by parliament as part of the Digital Economy Act, which came into force on 1 October 2018 as part of the Communications Act.
Billing limits will apply to all new mobile contracts, including re-signs, taken out from 1 October 2018 and aim to significantly reduce the risk of bill shock.
Ofcom has summarised the guidelines here
Setting a bill limit means that once your out-of-bundle charges reach the set amount, certain services on your mobile device will be barred.
If you’ve used all your inclusive data allowance and incur data charges that breach your bill limit, your data will then be barred.
We’re not allowed to charge beyond the set bill limit even if you exceed the amount and the service is not restricted or highlighted by us in time
This service allows you to set a bill limit against each individual mobile number. Only mobile numbers contracted from 1 October 2018 are eligible for bill limits. Bill limits exclude line rentals.
You can manage your bill limit(s) on the MyAccount portal. Click here to see how
