September 11, 2026
Set up a Direct Debit
If you want to set up a Direct Debit, you can either do this yourself on MyAccount or by contacting our credit control team who will arrange this for you (make sure you you have your bank details to hand). You can reach the credit control team on 0345 458 6310.
How long does it take to set up my Direct Debit?
Once we have all the information we need, setting up the direct debit takes three to five working days. Once we’ve set it up, payments can’t be taken for another 10 days so if there’s an outstanding amount on your account – we advise clearing this with a one-off payment while we’re setting your direct debit up.
When will my Direct Debit be taken from my account?
Your direct debit will be taken around 14 days after your invoice date, which is stated at the top of your invoice.
Can I change my Direct Debit collection date?
Unfortunately we can’t change the date the direct debit comes out of your account.
