September 11, 2026
If you’re experiencing a fault, we’ll always inform you of potential charges before we book an appointment.
We’ll always carry out thorough diagnostics to make sure the fault isn’t with your internal network or equipment
Any faults located in the Openreach network and outside of the boundary of your premises will be repaired at no extra cost. This is because the network is owned and fully maintained by Openreach.
Some of our customers may be able to avoid this charge due to business assurance. Business assurance protects you from the Openreach initial call-out charges when the fault isn’t with the Openreach network.
This doesn’t include missed appointment charges
