September 11, 2026
Complete Care gives you 24/7 support whenever you experience issues with your broadband. It costs £5 excluding VAT a month per broadband connection.
If you report a fault and our diagnostic checks identify your Technicolor router as being faulty, we’ll issue you a new router free of charge with free next business day delivery where possible.
This doesn’t cover accidental damage such as water damage.
If you’d like to remove Complete Care and default to our standard in-house support, please speak to your dedicated customer service team. You can find their contact details on MyAccount or at the top of your invoice.
If you choose to remove Complete Care, any future out-of-warranty router replacements will be chargeable.
Please note we are unable to refund any charges incurred before opting out.
