September 9, 2026
One-touch switching
Our one-touch switching service is a simple way for residential customers to move from one telecoms provider to another.
While the residential process does not directly apply to business customers, there are implications for businesses that want to move providers.
We recommend all customers to check the following before making the choice to switch:
- What services need to be switched?
- Are services currently in contract?
- What is the preferred date for the switch to complete?
If customers are in contract with their current provider early termination fees (ETFs) may be applicable. Any associated hardware, including routers or system equipment may also need to be returned
If you’re unsure about making the move or want peace of mind about the implications of switching your provider, contact us to discuss your options.
If you’re looking to move provider, we’d recommend checking your invoice for the services you take from us. If you’re not sure, give us a call or use our chat function to see how we can help.
This process is managed by the new provider and follows the below steps:
- Contact your new provider and choose your service
- Share details of your existing services with your new chosen provider to allow them to match your services with your current provider
- Your new provider validates your information and confirms if there are any charges that could be applicable as part of the move
- If you approve the order being placed, the switch will take place on your chosen day
- You’ll then receive a final invoice from your previous supplier
Read more about switching:
