September 11, 2026
Contacts listed on your account are authorised to talk to us on behalf of your business.
You can easily manage and update your contacts through our MyAccount portal, where you can assign different levels of access as needed.
To learn more about adding contacts, read this guide.
If you don’t have My Account access but have full account authority, please get in touch with your dedicated customer service team and give them the following information for the new contact:
- Full name:
- Contact number:
- Mobile Number (if different to above):
- Contact email address:
- Level of access, e.g. financial contact, fault contact, key decision maker:
We can only accept these requests if you have full access to the account. If the person(s) named on the account no longer work for the business, we’ll need a company headed email/letter from the managing director requesting the changes.
