September 11, 2026
If you have a fault with voice or connectivity services, our incident management team is available 24/7 on 03333 200 999. You can also log a ticket with them directly through the My Account portal in the Support section.
For general enquiries, billing queries and questions about mobile devices, please contact your customer service team using the details found on your invoice.
Our customer service team is available via phone or live chat, Monday to Friday from 8:30am to 5:30pm. You can also find these details on the My Account portal, or log a ticket with them directly in the Support section.
If you’d like to make a payment or set up or amend a direct debit, please contact our credit control team on 0345 458 6310.
