Getting started with your new email service

Email Server Settings

When you use an email app (like Outlook, Mac Mail, or your phone’s Mail app), it needs to know how to connect to your email service.

Email server settings are the technical details the app uses to send and receive your emails.

Setting Type	Purpose	Example
Incoming Mail Server	Where your app fetches your incoming emails from	mail.yourdomain.com
Outgoing Mail Server (SMTP)	Where your app sends your outgoing emails to	smtp.yourdomain.com
Port Number	Specific ‘doors’ on the server for communication	IMAP: 993 / SMTP: 587
Encryption Type	Security method for the connection	SSL/TLS
Authentication	Whether a username & password are required	Yes

Differences Between IMAP and POP

When setting up incoming mail, you usually have two protocol options: IMAP and POP. Here’s a simple comparison:

Feature	IMAP (Recommended)	POP (Older)
Where are emails stored?	On the server (cloud-based)	Downloaded to your device
Access from multiple devices	Yes (keeps everything synced)	No (emails only exist on the device that downloaded them)
Ideal for…	People using multiple devices (laptop, phone, tablet)	Single-device setups
Example	Check your inbox on your phone and laptop — both see the same messages	Download to one computer; messages deleted from server
Typical Port (SSL)	993	995

Getting Your Email Server Settings

To get your email server settings, you will first need to visit:

Click here

After logging in, click Webmail Home from the menu on the left.

Scroll down to find the Configure Mail Client section — this is where you’ll see your new server settings. You’ll need these details to set up your email in your preferred app (like Outlook, Mac Mail, or others).

Updating Your Email Application Settings

To continue using your email, you’ll need to update your email application with the new server details.

We’ve included guides for the most used apps in the sections below.

If your app isn’t shown and you’re not sure how to change the settings, it’s best to check with your email app’s support team for assistance.

Microsoft Outlook (Windows)

Open Outlook
Go to File, then Account Settings, then Account Settings
Select your email account and click Change
Update the Incoming mail server to mail.yourdomain.com
Update the Outgoing mail server (SMTP) to smtp.yourdomain.com
Click More Settings
Under the Outgoing Server tab, tick My outgoing server (SMTP) requires authentication and use the same settings as my incoming mail server
Under the Advanced tab, set the Incoming Server (IMAP/POP) to 993 (IMAP with SSL) or 995 (POP with SSL)
On the same tab, set the Outgoing Server (SMTP) to 587 (TLS) or 465 (SSL)
Click OK, then Next, then Finish

Microsoft Outlook (Mac)

Open Outlook
Click Outlook in the top menu, then Preferences, then Accounts
Select your email account
Update the Incoming Server to mail.yourdomain.com
Then update the Outgoing Server to smtp.yourdomain.com
Click More Options under Outgoing Server
Set Authentication to User Name and Password
Ensure the ports are correct: IMAP: 993 with SSL and SMTP: 587 (TLS) or 465 (SSL)
Save the changes and close

Thunderbird

Open Thunderbird
Click Menu (☰), then Account Settings
Select your email account, then Server Settings
Update the Server Name to mail.yourdomain.com
On the same page, update Port: 993 (IMAP) or 995 (POP) with SSL
Click Outgoing Server (SMTP)
Edit your SMTP server, using Server Name as smtp.yourdomain.com
Update the Port to 587 (TLS) or 465 (SSL)
Set the Authentication Method as Normal Password
Click OK to save

Mac Mail (Apple Mail)

Open Mail
Go to Mail, then Preferences, then Accounts
Select your email account
Under Account Information, update the Incoming Mail Server to mail.yourdomain.com
Click Outgoing Mail Server (SMTP), then Edit SMTP Server List
Update the Server Name to smtp.yourdomain.com
Then update the Port to 587 (TLS) or 465 (SSL)
Set Use TLS/SSL to Yes
Set Authentication to Password
Click Save and close

Mobile & Other Apps (Generic Instructions)

Open your email app’s Account Settings
Locate the Incoming Server Settings and set the Server to mail.yourdomain.com
Set the Port to 993 (IMAP) or 995 (POP)
Set Security to SSL/TLS
Locate the Outgoing Server Settings and set the Server to smtp.yourdomain.com
Set the Port to 587 (TLS) or 465 (SSL)
Ensure Requires Authentication is set to Yes
Your Username is your email address
Your Password should be set as your email password
Save the changes and test by sending/receiving a message