September 11, 2026
If you’re having trouble connecting to your router via WiFi, don’t panic. WiFi issues can often be resolved with a few simple steps.
This guide will help you diagnose and fix common problems like weak signals, dropped connections or difficulties connecting devices.
Follow the troubleshooting tips below to restore your wireless connection and enjoy seamless internet access again.
First, restart your router by unplugging it from the power socket. After 30 seconds, plug it back in and wait a few minutes for it to connect.
If you’re still having issues, move your device closer to the router if possible. This can improve the signal.
If the device won’t connect via WiFi you’ll need to make sure the wireless function is turned enabled on the router.
Look for the wireless indicator light on your router – if it’s green, the wireless is active.
If the light is off or a different colour, you may need to enable WiFi through your router’s settings.
If you need advice on how to enable WiFi, view our guide on how to log in and configure your router settings here
The final check is to ensure wireless connectivity is enabled on your computer or device. If not, enable this and restart your computer or device and attempt to connect to the WiFi.
If you’ve completed all the above steps and still can’t get a connection to your WiFi, you may have a fault with the service. Complete the checks in our broadband fault guide here to fix the issues
