Trouble connecting your wireless handset

If your wireless handset loses connection, this is often due to a power outage or broadband connection issue.

To resolve the problem, follow these simple steps to re-establish the connection:

1. Check power and broadband
   Make sure your power and broadband connection are stable. If there was a disruption, wait for both to return to normal.
2. Restart the base station

• Find the base station connected to your handset
• Turn off the base station by unplugging it or switching it off
• Wait 10-15 seconds before turning it back on

3. Restart the wireless handset

• Power off the wireless handset by holding down the power button
• Wait a few seconds, then turn it back on

4. Re-establish connection
   Once both the base station and handset are powered back on, allow a few moments for the handset to reconnect to the base station. The connection should re-establish automatically
5. Test the handset
   After the connection is restored, test the handset by making a call to ensure everything is working correctly