September 11, 2026
Even if you already have a circuit in your building, there may be no spare fibre cables to use for your new circuit.
You may need extra work to get spare fibre cables to your site. This could mean cabling from the closest connection point on the network to your site. Or if that connection point is at capacity, it could mean cabling from further away on the network to your site.
An engineer may discover an issue that wasn’t found as part of your site survey. The survey is a physical survey of your site, but the network is checked based on previous records and issues like blockages or collapsed ducts being discovered while the work is carried out.
To learn more about site surveys, please click here
Traffic management
Depending on the work that needs to be carried out, traffic management may be needed.
Traffic management is booked in advance as there can be existing work being done in the area and the local authority will only allow a certain number of roadworks in one certain area at the same time.
Some local authorities can also give permits to allow these works in two–three months’ time.
Unfortunately, there’s nothing you can do to hurry this process along, as it’s in the hands of the local council. But we’ll keep you informed with regular updates.
Wayleave and permission to dig/work documents
If you don’t own the property at the installation site or land where the fibre is being provided, you’ll need consent from the landlord.
This is provided through a wayleave document. Without it, the supplier won’t be able to carry out the work.
The supplier and the property’s landlord will need to arrange the wayleave document between them.
If a Wayleave document isn’t needed, a permission to dig/work (PTD/W) document needs to be signed by a private landowner.
Excess construction charges
Excess construction charges (ECCs) will be charged for physical work. They’re identified after the site survey and presented to us in the planning results.
Driver circuits
When another circuit is the first one to be provisioned within the same local area, any core dependencies will be carried out on the driver circuit along with any ECCs.
Our circuit is reliant on ECC acceptance and all external work being completed before your order can progress.
If the existing lead-in at the your site is blocked or at full capacity, a new customer lead-in will be needed.
Test rods and tubes
A test rod and tube are used to check for blockages in underground ducts where fibre is thread. We use this to ensure there is a clear path for connection to your installation site.
