September 11, 2026
If you’re experiencing mobile signal issues, please try turning your handset off for 30 seconds then turn it on again.
If you’re still having issues, please follow the steps below:
- Check there are no bars on your mobile – this can be done through MyAccount. Click here to see how to do this
- Check your network status by following these links: O2 Service Status or Vodafone Service Status
If your network provider is experiencing signal issues, keep checking their website for any updates.
- If the above doesn’t help, you’ll need to complete a manual roam. The way you do this depends on your handset and operating system. Check online for a step-by-step guide for your handset
- To check if the issue is with your SIM card, please try it in another device. If it still doesn’t work, click here to find out how to order a new SIM card
If you’ve done all the above steps and you’re still having issues, please get in touch with your customer service team using the details at the top of your invoice.
