September 11, 2026
To view your bill, simply follow our guide on how to download it from MyAccount.
Invoice overview
The first page of your invoice summarises your bill.
Note: Your first bill might be higher than expected. To understand why, please refer to our article on pro-rata invoicing
The ‘Calls‘ section lists the types of call made, including texts and mobile data and any associated costs. Any calls, texts or data usage covered by a call package will not show here.
The ‘Services‘ section lists the different types of services you’re being billed for and the associated costs. This can include monthly recurring charges and one-off charges.
The next section shows the total amount for this bill. It will also show the total amount for your last bill and the amount of any payments made towards this. The final amount shown is the amount due on your account.
Telephone summary
This page of your invoice shows a breakdown of the calls made by each CLI, in terms of cost and destination. If you have both landline and mobile services with us, the charges will be listed separately.
The tables allow you to see the total spent of different types of calls, such as international or mobile. The ‘Total Services‘ column summarises the total cost for the line and all associated items, such as broadband, call packages and select services.
If you have a call package, the ‘<strong>Standard Free Minutes</strong>’ section will show how much you’ve saved in call costs.
Service summary
This page summarises your cost for each service, such as line rental, broadband or mobile tariffs. It’ll also show any one-off charges, such as engineer visits, broadband over-usage charges or mobile data top-ups.
Most services are billed monthly, although some are billed either quarterly or yearly. The ‘Unit cost’ is the rate you’ve been charged at per month. If you’ve recently placed a new order with us or changed tariff, your invoice may show that you’ve been billed ‘1 month + 1 part month’. This is known as pro-rata billing. Please click here to find out more
Invoice glossary
In this guide, we aim to give an explanation of some of the descriptions that may appear on your invoice and what these descriptions mean.
- ADSL – Asymmetric digital subscriber line, a type of broadband
- Cancellation charges – Cancellation charges cover your notice period on services out of contract that have been ceased or cancelled at your request
- Care level – A care level gives you a faster fix time for line faults
- CLI – Calling line identity: the telephone number your line uses
- Daisy fresh – Payment for hardware bought in installments
- Data overusage – These charges may occur if you are not on unlimited broadband and have used more than your agreed monthly data allowance on your broadband connection
- ETF’s – Early termination fees. If you’ve cancelled your contract before the end of your agreed term you may be subject to early termination fees. This would usually include service charges up to the agreed minimum term plus any additional contracted services
- Fraud guardian – A service that helps limit exposure to fraudulent activity. For more information, click here
- FTTC – Fibre to the cabinet, a type of broadband
- LLU – Local loop unbundling. This where your line and/or broadband service is provided using the BT Openreach local network (the copper cabling between the exchange and your property) but an alternative provider’s equipment is used in the exchange
- MMS – Multi media message. SMS for media including video, music files, pictures and long sms
- TRC – Time related charges. These relate to engineer charges. For more information on engineer charges, click here
- Worldwide data cap – Legislation from OFCOM means your worldwide data roaming will be capped at £45 ex. VAT. For more information, click here
